Contact Support
Please note: If you wish to have your device returned if the repair is not carried out, we will charge our service fee of 490 Euros + shipping costs and VAT.The disposal of your defective old device at RTW is free of charge.
The service flat fee may include, but is not limited to the following activities:
Packing/unpacking, fault analysis, repair quotation, storage, reinitialization, software update, firmware update, small parts and consumables, endurance test.
All spare parts and any additional working time required for the repair will be listed and invoiced separately.
International Support
For technical questions about products or questions about service, contact our support department. Please provide the product type and serial number of your product:
RTW GmbH & Co. KG
Am Wassermann 25 | 50829 Koeln | Germany
US Support
US Office New York
Get in direct contact with our New York based office:
RTW US Corp.
160 Varick St | 3rd Floor | New York | NY 10013 | United States
Service Center Los Angeles
Service for TouchMonitor TM7 and TM9.
Please include your product serial number:
Advanced Musical Electronics Inc.
8665 Venice Blvd. | West Los Angeles | CA 90034 | United States
Service Center New York
Service for TouchMonitor TM7 and TM9.
Please include your product serial number:
Group One Limited
70 Sea Lane | Farmingdale | NY 11735 | United States
Find Your Service Center
To view contact information, please click on the flag or select your region from the alphabetic list below.
MAGNETIC MEDIA
 |
Address: | Miedzychodzka 7a/7 60-371 Poznan Poland |
|
| Contact: | Piotr Kubacki | ||
| Phone: | +48 (61) 662.58.50 | ||
| Fax: | +48 (61) 861.58.14 | ||
| E-Mail: | magnetic(at)man.poznan.pl | ||
| Web: | www.magnetic.com.pl | ||
| Map / Route Planner | |||
CSI AUDIOVISUEL
  |
Address: | Z. A. C. de la Charbonnière Rue Édouard Buffard 77144 Montevrain France |
|
| Contact: | Jean-Philippe Blanchard | ||
| Phone: | +33 (0)1 60 54 32 00 | ||
| Fax: | +33 (0)1 60 54 31 90 | ||
| E-Mail: | commercial(at)csi-audiovisuel.com | ||
| Web: | www.audiopole.fr | ||
| Map / Route Planner | |||
HHB COMMUNICATIONS Ltd.
 |
Address: | 73 - 75 Scrubs Lane London NW10 6QU United Kingdom |
|
| Contact: | Matthew Fletcher | ||
| Phone: | +44 (0)20 8962 5000 | ||
| E-Mail: | sales(at)hhb.co.uk | ||
| Web: | www.hhb.co.uk | ||
| supervises: | Ireland, United Kingdom | ||
| Map / Route Planner | |||
BENUM SIV.ING AS
 |
Address: | Østre Aker vei 68 0581 Oslo Norway |
|
| Contact: | Aksel Holand | ||
| Phone: | +47 2213 9900 | ||
| Fax: | +47 2103 7672 | ||
| E-Mail: | aeh(at)benum.com | ||
| Web: | www.benum.no | ||
| Map / Route Planner | |||
RTW GmbH & Co. KG
RTW Headquater |
|||
 |
Address: | Am Wassermann 25 50829 Koeln (Cologne) Germany |
|
| Phone: | +49 (0)221 70913-0 | ||
| E-Mail: | support(at)rtw.com | ||
| Web: | www.rtw.com | ||
| Map / Route Planner | |||
SONOTECHNIQUE PJL Inc.
 |
Address: | 200 Bellarmin Street Suite 100 Montréal QC H2P 1G5 Canada |
|
| Contact: | Patrice Delhaes (Sales) | Paul Delise (Service/Support) | ||
| Phone: | +1 514 3326868 | ||
| E-Mail: | sales(at)sonotechnique.ca | ||
| Web: | www.sonotechnique.ca | ||
| Map / Route Planner | |||
ADVANCED MUSICAL ELECTRONICS Inc.
 |
Address: | 8665 Venice Blvd. West Los Angeles CA 90034 California |
|
| Phone: | +1 310-559-3157 | ||
| E-Mail: | mail(at)advancedmusical.com | ||
| Web: | advancedmusical.com | ||
| Map / Route Planner | |||
RTW US Corp.
RTW Office |
|||
|
Address: | 160 Varick St 3rd Floor New York NY 10013 United States |
|
| Contact: | Claudia Haase | ||
| Phone: | +1 (646) 458 1423 | ||
| E-Mail: | ussales(at)rtw.com | ||
| Web: | www.rtw.com | ||
| Map / Route Planner | |||
BEETECH Inc.
 |
Address: | 3 Chome-33-9, Kyuden, Setagaya-ku Tokio 157-0064 Japan |
|
| Contact: | Shinichi Kyoda | ||
| Phone: | +81 (0)3-3305-5112 | ||
| E-Mail: | info(at)beetech-inc.com | ||
| Web: | beetech-inc.com | ||
| Map / Route Planner | |||
HANSEO B&M TECH INC.
 |
Address: | Kolon Digital Tower II Suite 30331 Digital-ro 30-Gil, Guro-Gu Seoul 08390 Republik Korea |
|
| Contact: | Je Ho Shin | ||
| Phone: | +82 (0)2 2081 1691 | ||
| +82 (0)2 2081 1692 | |||
| +82 (0)2 2081 1693 | |||
| +82 (0)2 2081 1694 | |||
| E-Mail: | info(at)han-seo.co.kr | ||
| Web: | www.han-seo.co.kr | ||
| Map / Route Planner | |||
DIGITAL MEDIA TECHNOLOGY Co., Ltd.
 |
Address: | Unit B, 4th Floor, Great Wall Factory Building No. 11 Cheung Shun Street Cheung Sha Wan Kowloon, Hong Kong Hong Kong |
|
| Phone: | +852 2721-0343 | ||
| Fax: | +852 2366-6883 | ||
| E-Mail: | hkcontact(at)dmtpro.com | ||
| Web: | www.dmtpro.com | ||
| Map / Route Planner | |||
STAGETEC ASIA SDN BHD
 |
Address: | B-04-08, Tamarind Square Persiaran Multimedia Cyber 10 63000 Cyberjaya, Selangor Malaysia |
|
| Contact: | Advon Tan | ||
| Phone: | +603-8800 2820 | ||
| E-Mail: | sales(at)stagetecasia.com | ||
| Web: | www.stagetecasia.com | ||
| betreut: | Brunei Darussalam, Malaysia | ||
| Map / Route Planner | |||
BROADCAST COMMUNICATIONS INTERNATIONAL PTE LTD
 |
Address: | 7030 Ang Mo Kio Avenue 5 #06-06 Singapore 569880 Singapore |
|
| Contact: | Brian Ong | ||
| Phone: | +65 6255 1808 | ||
| E-Mail: | general(at)bci.com.sg | ||
| Web: | www.bci.com.sg | ||
| Map / Route Planner | |||
TOMS Sound & Music (Pty) Ltd T/A PLANETWORLD
 |
Address: | 1 Alec Rd (Cnr Pyramid & Alec) Isandovale 02018 Edenvale Johannesburg 1609 South Africa |
|
| Contact: | Shaylin Ramchundra | ||
| Phone: | +27 (0)11 974 0633 | ||
| E-Mail: | shaylin(at)planetworld.co.za | ||
| Web: | www.planetworld.co.za | ||
| Map / Route Planner | |||
GROUP ONE Limited
 |
Address: | 70 Sea Lane Farmingdale New York 11735 United States |
|
| Phone: | +1 631-396-0195 | ||
| E-Mail: | info(at)g1limited.com | ||
| Web: | www.g1limited.com | ||
| Map / Route Planner | |||
Service by RTW
RTW GmbH & Co. KG
| Address: | Am Wassermann 25 50829 Koeln (Cologne) Germany |
|
| Phone: | +49 221 70913-0 | |
| E-Mail: | support(at)rtw.com | |
| Web: | www.rtw.com |
Distributor with Service
SONOTECHNIQUE PJL Inc.
Corporate Office Montréal |
||
| Address: | 200 Bellarmin Street Suite 100 Montréal QC H2P 1G5 Canada |
|
| Contact: | Patrice Delhaes (Sales) | Paul Delise (Service/Support) | |
| Phone: | +1 514 3326868 | |
| E-Mail: | sales(at)sonotechnique.ca | |
| Web: | www.sonotechnique.ca | |
| Map / Route Planner | ||
Distributor with Service
CSI AUDIOVISUEL
| Address: | Z. A. C. de la Charbonnière Rue Édouard Buffard 77144 Montevrain France |
|
| Contact: | Jean-Philippe Blanchard | |
| Phone: | +33 (0)1 60 54 32 00 | |
| Fax: | +33 (0)1 60 54 31 90 | |
| E-Mail: | commercial(at)csi-audiovisuel.com | |
| Web: | http://www.audiopole.fr | |
| Map / Route Planner |
RTW Headquarter
RTW GmbH & Co. KG
| Address: | Am Wassermann 25 50829 Koeln (Cologne) Germany |
|
| Phone: | +49 (0)221 70913-0 | |
| E-Mail: | support(at)rtw.com | |
| Web: | www.rtw.com | |
| Map / Route Planner |
Distributor with Service
DIGITAL MEDIA TECHNOLOGY Co., Ltd.
| Address: | Unit B, 4th Floor, Great Wall Factory Building No. 11 Cheung Shun Street Cheung Sha Wan Kowloon, Hong Kong Hong Kong |
|
| Phone: | +852 2721-0343 | |
| Fax: | +852 2366-6883 | |
| E-Mail: | hkcontact(at)dmtpro.com | |
| Web: | www.dmtpro.com | |
| Map / Route Planner |
Distributor with Service
BEETECH Inc.
| Address: | 3 Chome-33-9, Kyuden, Setagaya-ku 157-0064 Tokyo Japan |
|
| Contact: | Shinichi Kyoda | |
| Phone: | +81 (0)3-3305-5112 | |
| E-Mail: | info(at)beetech-inc.com | |
| Web: | beetech-inc.com | |
| Map / Route Planner |
Distributor with Service
STAGETEC ASIA SDN BHD
| Address: | B-04-08, Tamarind Square Persiaran Multimedia Cyber 10 63000 Cyberjaya, Selangor Malaysia |
|
| Contact: | Advon Tan | |
| Phone: | +603-8800 2820 | |
| E-Mail: | sales(at)stagetecasia.com | |
| Web: | www.stagetecasia.com | |
| supervises: | Brunei, Malaysia | |
| Map / Route Planner |
Distributor with Service
MAGNETIC MEDIA
| Address: | Miedzychodzka 7a/7 60-371 Poznan Poland |
|
| Contact: | Piotr Kubacki | |
| Phone: | +48 (61) 662.58.50 | |
| Fax: | +48 (61) 861.58.14 | |
| E-Mail: | magnetic(at)man.poznan.pl | |
| Web: | www.magnetic.com.pl | |
| Map / Route Planner |
Please contact RTW
RTW GmbH & Co. KG
| Address: | Am Wassermann 25 50829 Koeln (Cologne) Germany |
|
| Phone: | +49 221 70913-0 | |
| E-Mail: | support(at)rtw.com | |
| Web: | www.rtw.com |
Distributor with Service
BROADCAST COMMUNICATIONS INTERNATIONAL PTE LTD
| Address: | 7030 Ang Mo Kio Avenue 5 #06-06 Northstar@AMK Singapore 569880 Singapore |
|
| Contact: | Brian Ong | |
| Phone: | +65 6255 1808 | |
| E-Mail: | general(at)bci.com.sg | |
| Web: | www.bci.com.sg | |
| Map / Route Planner |
Distributor with Service
TOMS Sound & Music (Pty) Ltd T/A PLANETWORLD
| Adresse: | 1 Alec Rd (Cnr Pyramid & Alec) Isandovale 02018 Edenvale Johannesburg 1609 Südafrika |
|
| Contact: | Shaylin Ramchundra | |
| Phone: | +27 (0)11 974 0633 | |
| E-Mail: | shaylin(at)planetworld.co.za | |
| Web: | www.planetworld.co.za | |
| Map / Route Planner |
Distributor with Service
HANSEO B&M TECH INC.
| Address: | Kolon Digital Tower II Suite 30331 Digital-ro 30-Gil, Guro-Gu Seoul 08390 South Korea |
|
| Contact: | Je Ho Shin | |
| Phone: | +82 (0)2 2081 1691 | |
| +82 (0)2 2081 1692 | ||
| +82 (0)2 2081 1693 | ||
| +82 (0)2 2081 1694 | ||
| Fax: | +82 (0)2 2081 1695 | |
| E-Mail: | jeoshin(at)chol.com | |
| Web: | www.han-seo.co.kr | |
| Map / Route Planner |
Service by RTW
RTW GmbH & Co. KG
| Address: | Am Wassermann 25 50829 Koeln (Cologne) Germany |
|
| Phone: | +49 221 70913-0 | |
| E-Mail: | support(at)rtw.com | |
| Web: | www.rtw.com |
Our Distributor
HHB COMMUNICATIONS Ltd.
| Address: | 73 - 75 Scrubs Lane London NW10 6QU United Kingdom |
|
| Contact: | Matthew Fletcher | |
| Phone: | +44 (0)20 8962 5000 | |
| E-Mail: | sales(at)hhb.co.uk | |
| Web: | www.hhb.co.uk | |
| supervises: | Ireland, United Kingdom | |
| Map / Route Planner |
RTW Office
RTW US Corp.
| Address: | 160 Varick St 3rd Floor New York NY 10013 United States |
|
| Contact: | Claudia Haase | |
| Phone: | +1 (646) 458 1423 | |
| E-Mail: | ussales(at)rtw.com | |
| Web: | www.rtw.com | |
| Map / Route Planner | ||
Service Center Los Angeles
ADVANCED MUSICAL ELECTRONICS Inc.
| Address: | 8665 Venice Blvd. West Los Angeles CA 90034 California United States |
|
| Phone: | +1 310-559-3157 | |
| E-Mail: | mail(at)advancedmusical.com | |
| Web: | advancedmusical.com | |
| Map / Route Planner | ||
Service Center New York
GROUP ONE Limited
| Adresse: | 70 Sea Lane Farmingdale New York 11735 United States |
|
| Telefon: | +1 631-396-0195 | |
| E-Mail: | info(at)g1limited.com | |
| Web: | www.g1limited.com | |
| Map / Route Planner |